Tech Tip #10 - Three Rules of Computer Troubleshooting

We've all been in a situation where we're about to start class or give a presentation and the computer crashes or doesn't work for some reason. Here are three things that will solve the majority of problems.

1. Restart the computer. Especially if you're having weird problems or things are crashing, try this first. It is always best to have the computer shut itself down, but don't be afraid to literally pull out the power cord if it will not shut down after a few minutes of trying. Note that on laptops, you will have to pull the power cord AND detach the battery for this to work. I am continually amazed at how this solves a great many problems.

2. Check the Cable. If you're having trouble with some device attached to your computer (e.g., monitor, speakers, keyboard, mouse, camera, flash drive or other USB device, etc.) then this is the rule for you. Whatever it is, check that it is securely attached to the computer, so that no part of the connection is loose.

3. Uninstall/Reinstall. If you're having trouble with a specific piece of software that doesn't require administrator access to mess with, then try uninstalling and reinstalling it. MAKE SURE you have the original CD's/discs/etc. before you do this.

One last thing: if you do have to call IT Services with a problem, write down (and tell them):

• The circumstances (e.g., what software you were running when it crashed, you tried to uninstall, you restarted the computer twice and the problem didn't go away, etc.)
• The EXACT wording of any error message the computer displays